Privacy Policy

At Tifio (operated under our parent entity, hereinafter referred to as "Tifio", "we", "us", or "our"), we are committed to protecting the privacy and safety of our participating families. This Privacy Policy describes how we collect, use, store, and share information when you use our daily tiffin pickup and school delivery services in Bengaluru.

1. Information We Collect

To provide our tiffin delivery service safely and accurately, we collect the following types of information:

• Parent Contact Information: Name, phone number (for WhatsApp/SMS updates), email address, and billing details.
• Student/Delivery Details:Child's name, school name, grade, division/section, and locality. This information is required to identify the tiffin and ensure it reaches the correct classroom/handover point.
• Dietary and Allergy Notes: Optional dietary requirements or critical allergy notes you provide to print on the tiffin identification tags for school coordinator awareness.
• Delivery Log Data: Handover timestamps and verification scans captured by our coordinators at the doorstep and school gates.

2. How We Use Your Information

We use the collected data solely to run our services:

• To verify doorstep pickups and match empty/filled tiffins to the correct student.
• To send real-time WhatsApp or SMS notifications when your tiffin is picked up and delivered.
• To coordinate with school administrations and gate personnel for safe handovers.
• To print QR tracking labels affixed securely to each tiffin box.
• To process subscription billing, pauses, and pilot deposits.

3. QR Tracking and Child Safety

Every tiffin is tagged with a QR code that encodes the student's name, grade, and school. This QR code is scanned by our delivery personnel during each transit phase. The scanned data is accessible only by authorized Tifio coordinators and is used to trace the chain of custody. We do not track or store the real-time physical GPS coordinates of children.

4. Sharing of Information

We respect your data and do not sell or lease it to third-party marketing companies. We only share information with:

• Partner Schools: We share student names and classroom sections with the designated gate staff and administrators of the recipient school to authorize the daily handover.
• Verified Staff: Our police-verified, background-checked coordinators are granted access to delivery manifests only to perform daily pickups and gate deliveries.
• Service Providers: Standard third-party tools used for WhatsApp notifications, billing processors, and hosting services.

5. Data Security and Retaining

All data is stored securely on servers compliant with modern standards. Access to student data is heavily restricted. We retain your data for as long as your subscription is active, or as required by regulatory authorities. Doorstep and delivery log images are cleared periodically.

6. Your Rights

You have the right to access, edit, or request the deletion of your personal and student data at any time. To request deletion or update your profile details, you can contact us at hello@tifio.in.

7. Changes to This Policy

We may update this Privacy Policy from time to time to adapt to changes in our delivery routes, school partnerships, or regulatory guidelines. We will notify you of any material changes via WhatsApp, email, or a notice on our website.