Delete Your Account & Data

This page explains how you can request deletion of your Tifio account and the personal data associated with it. Tifio uses WhatsApp-based authentication rather than a password, so account deletion is handled directly by our team over WhatsApp or email once we verify it's really you — there is no separate password to reset or in-app self-service flow.

1. How to Request Deletion

1. Message us. Send a request via WhatsApp or email hello@tifio.in with the subject "Delete My Account".
2. Verify your identity.Include the mobile number registered with Tifio, the parent/guardian name on the account, and your child's name and school as given at signup, so we can locate the correct account.
3. We confirm receipt. We will acknowledge your request within 2 business days and may contact you on your registered number to confirm the request is genuine.
4. Deletion is completed. Once verified, your account and the personal data listed below are deleted within 30 days, except for the limited records described in Section 3 that we are legally required to retain.

2. What Gets Deleted

Upon a verified deletion request, we permanently delete or irreversibly anonymise:

• Your parent/guardian profile — name, phone number, email address, and home address.
• Your child's details — name, school, grade, section, and any dietary or allergy notes.
• Saved pickup/drop locations and delivery preferences.
• Device tokens used for push notifications.
• Your account credentials and WhatsApp-linked login.

3. What We Retain, and Why

A small set of records is kept for a limited period even after account deletion, strictly to meet our legal and regulatory obligations. This retained data is access-restricted and is never used for marketing or any purpose other than the compliance need listed:

• Order and payment records: retained for up to 8 years, as required under the Income Tax Act, 1961, applicable GST law, and the Companies Act, 2013.
• Records tied to an open dispute, incident, or grievance: retained until that matter is resolved, plus 1 year thereafter.
• Records subject to an active legal or regulatory proceeding: retained until that proceeding concludes.

All other personal data is deleted or anonymised within 30 days of a verified request, and is not recoverable thereafter.

4. Deleting Specific Data Without Closing Your Account

You don't have to delete your whole account to remove or correct a specific piece of information — for example, an old delivery address, a dietary note that no longer applies, or a child who has graduated. Message us on WhatsApp or email hello@tifio.in telling us what to update or remove, and we will action it within 7 business days.

5. Related Policies

For full details on what data we collect, how we use it, and your rights as a data principal under the Digital Personal Data Protection Act, 2023, see our Privacy Policy. App-specific license and support terms are covered in our App Terms of Use (EULA).