Refund & Cancellation Policy

Tifio runs on Quick Order pricing — there is no subscription, and no advance monthly invoice. You are charged only when you place an order for tiffin pickup and delivery. This policy explains how cancellations, failed payments, and refunds are handled for those orders. It supplements, and should be read together with, our Terms & Conditions.

1. Cancelling an Order

You may cancel a placed order free of charge up to 8:00 AM on the day of delivery, by messaging us on WhatsApp or through the app. Cancellations received after 8:00 AM cannot be honoured for that day's delivery, as the pickup route has already been dispatched, and the order amount for that day is not refundable.

2. What Is Refundable

• Orders cancelled on time: If you cancel before the 8:00 AM cutoff after already paying for that order, the full amount is refunded or credited to your account, at your option, within 7 business days.
• Failed or duplicate payments: Any amount charged in error, or charged more than once for the same order, is refunded in full within 7 business days of the issue being verified.
• Missed or undelivered orders due to our fault: If we fail to complete a pickup or delivery for a paid order because of a fault on our part (for example, a missed collection), the amount for that order is refunded or credited to your next order, on request.

3. What Is Not Refundable

• Orders cancelled after the 8:00 AM cutoff for that delivery day.
• Missed deliveries caused by incomplete, incorrect, or unavailable pickup at your end (e.g., the tiffin was not kept out in time).
• Free trial orders, the free steel tiffin box provided with the free trial, and referral rewards — these are promotional credits, not cash, and are not eligible for refund or buy-back.

4. Refund Method & Timeline

All refunds are issued to the original mode of payment (UPI, card, or net banking). We process approved refunds within 7 business days of confirmation; your bank or payment provider may take a further 5–7 business days to reflect the amount in your account.

5. How to Request a Refund

Message us on WhatsApp or write to hello@tifio.in with your registered phone number and the order in question. We will confirm the outcome within 2 business days of receiving your request.

6. Grievance Redressal

If you are unsatisfied with the outcome of a refund request, you may escalate to our Grievance Officer:
Email: grievance@tifio.in
The Grievance Officer will acknowledge your complaint and work to resolve it within 15 days of receipt of the complaint. You may also approach the consumer disputes redressal forum having jurisdiction over your place of residence, or the National Consumer Helpline.