Terms & Conditions

Welcome to Tifio (operated under our parent entity, hereinafter referred to as "Tifio", "we", "us", or "our"). By subscribing to our tiffin delivery services or reserving a spot in our pilot routes in Bengaluru, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully.

1. The Service

Tifio provides logistics and delivery services for home-cooked tiffins. We collect a sealed tiffin prepared by you from your doorstep in the morning, keep it warm inside insulated transit carriers, deliver it to the designated handover gate at your child's school prior to the school lunch break, and return the empty tiffin box to your doorstep on the same afternoon. We do not cook, supply, or handle the food inside the tiffins.

2. Pricing and Billing

Pricing for our pilot routes is defined as follows:

• Trial Period: Your first 15 days of service are completely free (₹0 delivery charge).
• Subscription Rates: After the trial, the pilot price is ₹39 per school day, billed as a flat monthly subscription of ₹899.
• Refundable Deposit: A fully refundable spot deposit of ₹500 is required to reserve your pilot spot and activate tracking tags.
• Payment Cycle: Subscription invoices are generated and due monthly in advance. Pauses or cancellations made in compliance with our policies will be credited to the subsequent billing cycle.

3. Doorstep Collection & School Delivery Schedules

To ensure all tiffins arrive hot and on time at the school gate, we operate on strict delivery windows:

• Morning Collection: Your tiffin must be sealed, labeled, and placed at your doorstep (or designated collection hook) by the route-specific deadline communicated to you (typically between 8:15 AM and 9:00 AM). Our coordinators cannot wait more than 2 minutes past the collection time to avoid disrupting other deliveries.
• School Gate Handover:We deliver tiffins directly to the school gate and handover to the school's designated tiffin collection staff. Our personnel do not enter classrooms or school premises.
• Empty Box Return: Empty tiffin boxes will be collected from the school and returned to your doorstep in the afternoon.

4. Subscription Pauses and Absent Policy

We understand that child schedules can change:
- If your child is absent or the school is closed, you can pause delivery for that day at no cost.
- **Deadline:** You must notify us of the pause by **8:00 AM** on the day of delivery via our WhatsApp number.
- If notification is received after 8:00 AM, the delivery route is already dispatched, and the credit cannot be carried forward.

5. Food Quality, Hygiene, and Allergy Liability

Because families cook and pack their own food:
- Parents/guardians retain sole responsibility for the ingredients, hygiene, food quality, freshness, and suitability of the tiffin contents.
- Any allergies or special dietary constraints must be managed by the family packing the tiffin. Tifio prints dietary tags solely for school staff awareness and does not verify tiffin contents.
- Tifio acts only as a logistics provider and is not liable for foodborne illness, spoilage, or reactions arising from food prepared by parents.

6. Transit Damage and Insurance

We carry comprehensive transit and operational liability insurance. While we handle all tiffin boxes with care inside padded insulated carriers, Tifio is not responsible for normal wear and tear of tiffin containers. We recommend using sturdy, leak-proof, and heat-resistant stainless steel tiffin boxes.

7. Cancellation and Termination

You can cancel your subscription at any time without penalty or lock-in. To cancel, please notify us at least 3 business days before the next monthly billing cycle. Upon cancellation, your ₹500 spot deposit will be fully refunded within 7 business days, provided all physical QR tags are accounted for and no arrears exist on your account.