Terms & Conditions

Welcome to Tifio. This service is operated by AQR INNOVATIONS PRIVATE LIMITED (CIN: U63120KA2026PTC225863, GSTIN: 29ABGCA4237R1Z0), having its registered office at Unit No. 101, Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008(hereinafter referred to as "Tifio", "we", "us", or "our"). By placing an order for, or reserving a spot in, our tiffin delivery services in our pilot routes in Bengaluru, you agree to comply with and be bound by the following Terms and Conditions, framed in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000. Please review them carefully.

1. The Service

Tifio provides logistics and delivery services for home-cooked tiffins. We collect a sealed tiffin prepared by you from your doorstep in the morning, keep it warm inside insulated transit carriers, deliver it to the designated handover gate at your child's school prior to the school lunch break, and return the empty tiffin box to your doorstep on the same afternoon. We do not cook, supply, or handle the food inside the tiffins.

2. Pricing and Billing

Tifio does not operate on a subscription or recurring-billing model. You are charged only when you place an order, on a "Quick Order" basis:

• Per-Order Price: Each order is priced at ₹29 per child (list price ₹39).
• Sibling Pricing: Where 2 siblings share the same pickup and drop location, both are delivered on a single combined order priced at ₹39 (list price ₹58).
• Free Trial: New families receive 1 free trial orders, including a free steel tiffin box, before any payment is due.
• Referral Reward: Where a registered family refers another family who completes their first paid order, both the referring family and the referred family receive 1 free order each as a promotional credit.
• Payment Timing: Each order is charged individually at the time it is placed or confirmed. There is no monthly invoice, no recurring charge, and no obligation to order on any given day.

3. Doorstep Collection & School Delivery Schedules

To ensure all tiffins arrive hot and on time at the school gate, we operate on strict delivery windows:

• Morning Collection: Your tiffin must be sealed, labeled, and placed at your doorstep (or designated collection hook) by the route-specific deadline communicated to you (typically between 8:15 AM and 9:00 AM). Our coordinators cannot wait more than 2 minutes past the collection time to avoid disrupting other deliveries.
• School Gate Handover:We deliver tiffins directly to the school gate and handover to the school's designated tiffin collection staff. Our personnel do not enter classrooms or school premises.
• Empty Box Return: Empty tiffin boxes will be collected from the school and returned to your doorstep in the afternoon.

4. Order Cancellations and Absence Policy

Because Tifio has no subscription, there is nothing to pause — you simply place an order only on the days you need delivery:

• No Order, No Charge: If you do not place an order for a given day — for a holiday, exam break, travel, or any other reason — you are not charged and no action is required from you.
• Daily Absence After Ordering: If your child is absent or the school is closed on a day you have already placed an order, we will skip delivery for that day at no extra cost, provided you notify us before the cutoff below.
• Cancellation Deadline: You must cancel a placed order by 8:00 AM on the day of delivery via our WhatsApp number. If notification is received after 8:00 AM, the delivery route is already dispatched and the order cannot be cancelled for that day.

5. Food Quality, Hygiene, and Allergy Liability

Because families cook and pack their own food:
- Parents/guardians retain sole responsibility for the ingredients, hygiene, food quality, freshness, and suitability of the tiffin contents.
- Any allergies or special dietary constraints must be managed by the family packing the tiffin. Tifio prints dietary tags solely for school staff awareness and does not verify tiffin contents.
- Tifio acts only as a logistics provider and is not liable for foodborne illness, spoilage, or reactions arising from food prepared by parents.

6. Transit Damage and Insurance

We carry comprehensive transit and operational liability insurance. While we handle all tiffin boxes with care inside padded insulated carriers, Tifio is not responsible for normal wear and tear of tiffin containers. We recommend using sturdy, leak-proof, and heat-resistant stainless steel tiffin boxes.

7. Cancellation and Termination

Because Tifio has no subscription or recurring billing, there is no plan to formally cancel — you may simply stop placing orders at any time, with zero penalty, lock-in, or notice period. To cancel an order already placed for an upcoming delivery, follow the cancellation deadline in Section 4. We reserve the right to suspend or terminate service to an account, with notice, in cases of non-payment for a placed order, abuse of our coordinators, or repeated breach of these Terms.

8. Payment & Refund Policy

As each Tifio order is charged individually rather than through a subscription or advance invoice, refunds are handled as follows:

• Cancelled orders: Where an order is cancelled in compliance with the deadline in Section 4 after payment has already been made, the full amount will be refunded to your original payment method, or credited to a future order at your option, within 7 business days of the cancellation being confirmed.
• Failed or duplicate payments: Any amount charged in error, or charged more than once for the same order, will be refunded in full to the original payment method within 7 business days of the issue being verified.
• Missed or undelivered orders: If we fail to complete a pickup or delivery for a paid order due to a fault on our part, the amount for that order will be refunded or credited to your next order on request.
• Refund method and timeline: All refunds are issued to the original mode of payment (UPI, card, or net banking). While we process refunds within 7 business days, your bank or payment provider may take an additional 5–7 business days to reflect the amount in your account.
• Non-refundable items: Free trial orders, the free steel tiffin box provided with the free trial, and referral rewards are promotional credits, not eligible for cash refund or buy-back.
• How to request a refund: Write to us at hello@tifio.in or message us on WhatsApp with your registered phone number and the order in question. We will confirm the outcome within 2 business days of receiving your request.

See our dedicated Refund & Cancellation Policy for the full details summarised above.

9. Limitation of Liability and Force Majeure

Save as set out in Sections 5 and 6 above, our liability to you in connection with the Service is limited to the amount paid by you for the affected order(s). We are not liable for indirect, incidental, or consequential loss. We will not be held responsible for delays or failures in delivery caused by events beyond our reasonable control, including traffic disruptions, extreme weather, strikes, school lockdowns, or other force majeure events, and we will make reasonable efforts to notify you promptly when such events affect your route.

10. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to address complaints regarding the Service:
Email: grievance@tifio.in
Registered office: Unit No. 101, Oxford Towers, 139, HAL Old Airport Rd, Kodihalli, Bengaluru, Karnataka 560008
The Grievance Officer will acknowledge your complaint promptly and work to resolve it within 15 days of receipt of the complaint. If you remain unsatisfied, you may also approach the consumer disputes redressal forum having jurisdiction over your place of residence, or the National Consumer Helpline.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to the grievance redressal process above, the courts and consumer forums at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, without prejudice to any additional forum available to you as a consumer under the Consumer Protection Act, 2019.

12. Amendments

We may revise these Terms from time to time to reflect changes in our operations or applicable law. We will notify you of material changes via WhatsApp, email, or a notice on our website before they take effect. Continued use of the Service after such notice constitutes acceptance of the revised Terms.